.

The Road To Your Refund

Terms of Service

Terms of Service

  1. THIS AGREEMENT
    1.1 This agreement creates a contractual relationship between The Central Claims Group (‘hereafter referred to as the Firm’) and the individual(s)       
          who prints their name(s) and sign this agreement (‘hereafter referred to as the client) for the Firm to advise, investigate and represent the clien            to lodge a complaint, on the client’s behalf, against relevant third parties (‘hereafter referred to as the provision of claims management services’).
    1.2 The client appoints the Firm under this agreement as its exclusive agent to provide claims management services to the client.
    1.3 Any subsequent agreement(s) that the client enters into with a third party to pursue the claims intended to be pursued by the Firm under this       
          agreement without cancelling or terminating this agreement shall be void and this agreement shall supersede the subsequent one.

  2. REGULATORY STATUS
    2.1 The Central Claims Group Limited] is regulated by the Financial Conduct Authority in respect of regulated claims management activity               
           (FRN:829753) The Central Claims Group Limited can be contacted using the following contact details: 18-22 Lloyds House, Lloyds Street,   
           Manchester, M2 5WA, Tel: 01618148633. Email: [email protected]. Web: www.thecentralclaimsgroup.com

  3. COMMENCEMENT

This agreement commences from the date printed in the acceptance section of this agreement

4. DURATION
4.1 Except where the Firm or the client cancels or terminates this agreement, it shall persist until the settlement of the claim(s)
4.2 Where the claim(s) are rejected by a respondent and/or a statutory ombudsman or compensation scheme this agreement shall persist to enable the Firm           to rely on this agreement to contact the client under the contract lawful basis of the General Data Protection Regulation (EU) 2016/679 where there are               developments that allow the rejected complaint(s) to be resubmitted with a prospect of successful settlement.

5. SERVICES
5.1 Submitting an information request on behalf of the client to the respondent(s) to establish that the client and the respondent(s) had a relationship
5.2 Obtaining relevant information from the respondent(s) to investigate the merits of the client’s claim;
5.3 Obtaining relevant information from the client to ascertain the basis of the claim and investigate its merits;
5.4 Advising the client about whether their claim(s) have a prospect of success or not prior to presenting the claim to a respondent;
5.5 Submitting a claim to the respondent(s) on behalf of the client within 3 days of a potential claim being found;
5.6 Liaising with the respondent(s) post-submission of the claim where necessary until settlement of the claim;
5.7 Liaising with the respondent(s) post-submission of the claim(s) to obtain further information, where required, and to communicate material     
      developments about the claim(s) until settlement;
5.8 Advising the client about any particular steps that are required to be taken at particular stages of the claims process. This includes advising the  client about         the possibility of escalating the complaint to a statutory ombudsman (if applicable) if rejected by the respondent

6. SERVICE FEES

6.1 On success of your claim, CCG will charge 20% + VAT = 24% fee on all amounts offered / received. Our charges apply to the total value of
       Cash benefits, For example, if you receive a settlement figure of £1000, you would be required to pay us £240. This would mean a
       total Payment to CCG of £240, leaving you with £760. If the compensation constitutes a cash sum and reduction of the loan,
       CCG’s fee of 20% + VAT = 24% will still apply. For example, if you receive a settlement figure of £3000, of which, cash is £1000 and a
       loan reduction is £2000, you will be required to pay us £240. This would mean a total payment to CCG of £240, leaving you with £760.

6.2 The Firm’s service fees become due and payable when the client is in receipt of payment of redress/compensation from a respondent
       within 7 days.

7. CLIENT OBLIGATIONS

    7.1 The client makes the following undertakings by entering into this agreement:

7.2 To provide the Firm with all documentation likely to be needed to pursue the claim(s). 7.3 To be truthful and honest in all its dealings with the Firm;

7.4 To cooperate with the Firm to enable the Firm to provide its claims management services;

7.5 To notify the Firm prior to entering into this agreement whether the client has alternative means of pursuing the claim(s);

7.6 To notify the Firm prior to entering into this agreement whether the client has any outstanding liabilities owed to a respondent;

7.7 To notify the Firm prior to entering into this agreement whether the client, whether in Great Britain or in another jurisdiction has been subject to                     
       bankruptcy, a debt relief order, an IVA, sequestration or a similar arrangement;

7.8 To communicate all relevant information to the Firm as promptly as possible;

7.9 To respond to the Firm’s information requests as promptly as possible;

7.10 To forward to the Firm correspondence from the respondent(s) that relate to the claim(s) as promptly as possible

7.11 To notify the Firm when an offer of redress/compensation is made by a respondent;

7.12 To accept offers of redress that the Firm advises is reasonable;

7.13 To notify the Firm when in receipt of redress/compensation paid by a respondent; and To make payment of the Firm’s service fees when due.

8. FIRM OBLIGATIONS

8.1 To exercise due skill, care and diligence in providing the claims management services under this agreement. Notwithstanding, the Firm does not guarantee           the client a successful claim;

8.2 To keep the client informed about the progress of the claim;

8.3 To communicate to the client information received by the Firm on behalf of the client from third parties for the attention of the client as promptly as                    possible and, in any event, within 10 working days;

8.4 To communicate information received by the client for the attention of third parties such as a respondent as promptly as possible and, in any event, within          10 working days;

8.5 To act in the best interests of the client; and

8.6 To be truthful and honest in al its dealings with the client

10. CANCELLATION

10.1 The client can cancel this agreement at any time within 14 days without giving any reason and without incurring any liability.

10.2 The client can communicate their cancellation by telephone, in writing, in person or can use the cancellation form appended to this agreement. It           is              sufficient for the client to send communication concerning the exercise of the right to cancel before the cancellation period has expired.

10.3 The client can terminate this agreement at any time after the 14 days cancellation period, subject to an offer being made by the lender.

10.4 Should you attempt to cancel once an offer has been made, CCG are entitled to charge their full fee.

12. BREACH

12.1 Where either party fails to fulfil its obligations under this agreement the non-breaching party shall give the breaching party an opportunity to remedy the            breach in good time.

12.2 Failure by the breaching party to remedy the breach in good time shall entitle the non-breaching party to terminate this agreement without notice                        and without incurring any liability.

12.3 Both parties shall be entitled to terminate this agreement with immediate  effect and without giving the breaching party an opportunity to remedy the                breach if the breach relates to either party’s failure to fulfil its obligations of truthfulness and honesty.

13. COMPLAINTS
13.1 You can make a complaint about our service via CCG’s complaints procedure by email: [email protected], by telephone on
01618148633 or by post to: The Central Claims Group, 18-22 Lloyds House, Lloyds Street, Manchester, M2 5WA. You can also find a copy of
our complaints procedure at www.thecentralclaimsgroup.com.

13.2 We aim to Acknowledge your Complaint within 10 business days from receipt, where we will then endeavour to provide you with a final                                             Response within 8 weeks, addressing your complaint and providing you with a Final Response.

13.3 Should You remain unhappy about CCG’s service, You may escalate  Your complaint within six months to the Financial Ombudsman Service by phone on            0800 023 4567 or post to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR

7.2 To provide the Firm with all documentation likely to be needed to pursue the claim(s). 7.3 To be truthful and honest in all its dealings with the Firm;

7.4 To cooperate with the Firm to enable the Firm to provide its claims management services;

7.5 To notify the Firm prior to entering into this agreement whether the client has alternative means of pursuing the claim(s);

7.6 To notify the Firm prior to entering into this agreement whether the client has any outstanding liabilities owed to a respondent;

7.7 To notify the Firm prior to entering into this agreement whether the client, whether in Great Britain or in another jurisdiction has been subject to                               bankruptcy, a debt relief order, an IVA, sequestration or a similar arrangement;

7.8 To communicate all relevant information to the Firm as promptly as possible;

7.9 To respond to the Firm’s information requests as promptly as possible;

7.10 To forward to the Firm correspondence from the respondent(s) that relate to the claim(s) as promptly as possible

7.11 To notify the Firm when an offer of redress/compensation is made by a respondent;

7.12 To accept offers of redress that the Firm advises is reasonable;

7.13 To notify the Firm when in receipt of redress/compensation paid by a respondent; and To make payment of the Firm’s service fees when due.


8. FIRM OBLIGATIONS

8.1 To exercise due skill, care and diligence in providing the claims management services under this agreement. Notwithstanding, the Firm does not                               guarantee the client a successful claim;

8.2 To keep the client informed about the progress of the claim;

8.3 To communicate to the client information received by the Firm on behalf of the client from third parties for the attention of the client as promptly as                    possible and, in any event, within 10 working days;

8.4 To communicate information received by the client for the attention of third parties such as a respondent as promptly as possible and, in  any                                  event, within 10 working days;

8.5 To act in the best interests of the client; and

8.6 To be truthful and honest in all its dealings with the client

10. CANCELLATION

10.1 The client can cancel this agreement at any time within 14 days without giving any reason and without incurring any liability.

10.2 The client can communicate their cancellation by telephone, in writing, in person or can use the cancellation form appended to this
          agreement. It is sufficient for the client to send communication concerning the exercise of the right to cancel before the cancellation period has expired.

10.3 The client can terminate this agreement at any time after the 14 days cancellation period, subject to an offer being made by the lender.

10.4 Should you attempt to cancel once an offer has been made, CCG are entitled to charge their full fee.

12. BREACH

12.1 Where either party fails to fulfil its obligations under this agreement the non-breaching party shall give the breaching party an opportunity to                                    remedy the breach in good time.

12.2 Failure by the breaching party to remedy the breach in good time shall entitle the non-breaching party to terminate this agreement without notice                        and without incurring any liability.

12.3 Both parties shall be entitled to terminate this agreement with immediate effect and without giving the breaching party an opportunity to remedy                         the breach if the breach relates to either party’s failure to fulfil its obligations of truthfulness and honesty.

13. COMPLAINTS
13.1 You can make a complaint about our service via CCG’s complaints procedure by email: [email protected], by telephone on
        01618148633 or by post to: The Central Claims Group, 18-22 Lloyds House, Lloyds Street, Manchester, M2 5WA. You can also find a copy of our                              complaints procedure at www.thecentralclaimsgroup.com.

13.2 We aim to Acknowledge your Complaint within 10 business days from receipt, where we will then endeavour to provide you with a final
         Response within 8 weeks, addressing your complaint and providing you with a Final Response.

13.3 Should You remain unhappy about CCG’s service, You may escalate Your complaint within six months to the Financial Ombudsman Service by
         phone on 0800 023 4567 or post to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR

We have created a table for you below to show you how we will charge you. 

Click to edit table header

Example A

All Compensation is “CASH in Hand”


Click to edit table header
Example B:
Compensation includes “CASH in Hand” award with loan and future installment reduction
Click to edit table header

Example C:

Compensation is used to offset arrears consumer has on the account

/
 
 
 
Total Compensation
£3000
Total Compensation
£3000
Total Compensation
£3000
Of which is cash:
£3000
Of which is cash:
£1000
Of which is cash:
£0
Loan Reduction:
£0
Loan Reduction:
£2000
Set off Arrears
£3000
Fee Charged @ 20%
£600
Fee Charged @ 20%
£200
Fee Charged @ 20%
£0
VAT @ 20%:
£120
VAT @ 20%:
£40
VAT @ 20%:
£0
Total Fee:
£1720
Total Fee:
£240
Total Fee:
£0
You Receive:
£2280
You Receive:
£760
You Receive:
£0